FAQ

What does "Free Size" mean?

Free Size means the product is offered in one standard size rather than multiple size options. Because measurements can vary between products, please check the product description and measurements provided on each product page before ordering.

How do I place an order?

Simply choose your preferred product, add it to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment details and complete your purchase.

How long does shipping take?

Shipping times can vary depending on the destination, product availability, and shipping method selected. Please refer to our Shipping Policy for more information.

Will I receive an order confirmation?

Yes. After successfully placing your order, you will receive an order confirmation by email. Please check your spam or junk folder if you don't see it in your inbox.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at tintacrest@outlook.it. We will do our best to accommodate your request, but changes may not be possible once an order has entered processing or shipping.

How can I track my order?

When tracking information is available, it will be provided to you by email. Tracking updates may take some time to appear after the shipment has been dispatched.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photos of the issue. We'll review the situation and help you with the appropriate next steps.

Do you accept returns?

Returns are handled according to our applicable return and refund policy and your rights under applicable consumer law. Please review our Return & Refund Policy before placing your order.